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We gladly accept returns and exchanges for eligible products within 30 days of purchase. Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit. Start your return or exchange on our portal here.

Sale, Custom, Engraved, Mystery Bags, Gift Cards, and Mystery Bracelets are final sale. Please note that returned merchandise must be undamaged. If your item is damaged and your purchase date falls outside of our standard return window, please contact lijunlong633@gmail.com and we’ll be happy to help you. Just a friendly reminder that all returns must be shipped using the return label provided by CoolCubo for the specific item in that order. At this time, we’re unable to accept returns sent without our label, and each return must be shipped separately using its designated label. We appreciate your understanding and are always here to help if you have any questions! 💛

We've got you covered for exchanges—shipping is on us! For returns, while we don't cover the shipping cost, we'll send you a label and just refund your original form of payment minus the return shipping fees!

To initiate a return, head over to our Returns Center and enter your order number along with the shipping address zip code or the email address linked to your purchase. For exchanges, follow the same easy steps and choose your new item. Need help? Drop us a line at lijunlong633@gmail.com—we're here to assist you every step of the way!

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.

For returns, while we don't cover the shipping cost, we'll send you a label and refund your original form of payment minus the return shipping fees. Please note, all returns must be shipped using the provided label from CoolCubo—we will not accept any returns sent without using this label.

Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions and a return shipping label which will also be sent to your email.

Please note, all returns must be shipped using the provided label from CoolCubo—we will not accept any returns sent without using this label.

After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.

We ship exchanges ASAP - even before we receive your order original order to our warehouse!

Visit our Returns Center and click the ‘Returning a gift’ link below the email entry box. After entering your email address and order information, you’ll be guided through the exchange process and receive step-by-step instructions, a return shipping label, and an order confirmation for your new replacement order.

If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

All Custom items, including our engraved items, are final sale and, therefore, ineligible for a return or exchange. This can be found in the product specifications. Custom bracelets cannot be restrung or resized.

No, items from multiple orders cannot be returned in the same box. Each order must be returned using the label provided for that specific order.

If returns are combined and the correct labels are not used, we will not be able to issue a refund for the item(s). Additionally, we are not responsible for any extra fees or complications that may arise from combining returns.

To ensure a smooth return process, please use the correct label for each order and ship them separately!